Product Warranty Policy

1Standard Warranty

Unless a different warranty period is specifically stated in our quotation, purchase order acceptance, product documentation, or written agreement, Ambica Machine Tools warrants that its manufactured products will be free from defects in material and workmanship under normal and intended operating conditions.

For products supplied with a specific warranty period stated in the quotation, order confirmation, technical specification, or product documentation, that specific warranty period shall prevail.

2Scope of Warranty

During the applicable warranty period, if a product is proven to have a manufacturing or workmanship defect covered under this warranty, Ambica Machine Tools may, at its discretion:

• Repair the defective product or component;
• Replace the defective component with a new or reconditioned component;
• Replace the product where repair is not technically or commercially practical; or
• Provide an appropriate corrective solution after technical evaluation.

The decision regarding repair, replacement of components, or other corrective action shall be made by Ambica Machine Tools after inspection and technical assessment.

Replacement parts supplied under warranty will generally be covered only for the remaining period of the original product warranty, unless otherwise agreed in writing.

3Conditions for Warranty Applicability

The warranty shall apply only when the product:

• Has been installed correctly and in accordance with the applicable manufacturer’s instructions;
• Has been operated within the specified pressure, temperature, flow, speed, capacity, voltage, air pressure and other operating limits;
• Has been used with the specified or suitable operating medium;
• Has been properly maintained and serviced;
• Has not been modified, altered, dismantled, repaired or re-engineered by an unauthorized person;
• Has not been subjected to abnormal operating conditions, excessive loading, pressure surges, overheating, dry running, cavitation, contamination or other unsuitable conditions; and
• Has been used for the application for which it was designed and supplied.

4Products Covered

This general warranty policy may apply, subject to the individual product specifications and quotation terms, to products manufactured or supplied by Ambica Machine Tools, including:

5Important Warranty Exclusions

The warranty does not cover failures, damage or deterioration resulting from:

6High-Pressure Products: Special Warranty Conditions

High-pressure pumps, valves, fittings and hydro-testing equipment must be operated strictly within their specified pressure and temperature ratings. The customer/user is responsible for ensuring that:

• The correct pressure rating is selected for the application;
• All connected hoses, tubes, fittings and accessories have suitable pressure ratings;
• The equipment is installed correctly;
• Appropriate safety procedures are followed;
• Pressure is not increased beyond the rated working pressure;
• The equipment is inspected and maintained appropriately.

Where a high-pressure product is returned for warranty evaluation, Ambica Machine Tools reserves the right to inspect and test the product before determining warranty applicability.

7Pump Warranty: Special Conditions

Pump performance depends on proper installation, suction conditions, operating medium, piping, alignment, operating pressure, temperature, speed and maintenance. The warranty does not cover pump failure caused by:

• Dry running
• Cavitation
• Improper suction conditions
• Blockage in suction/discharge piping
• Operation with unsuitable liquid
• Abrasive or contaminated liquid beyond the specified application
• Incorrect motor/engine operation
• Incorrect rotation
• Excessive pressure
• Excessive temperature
• Lack of lubrication
• Improper alignment
• Unauthorized modification or repair

Where a pump is returned with a reported defect, Ambica Machine Tools may inspect the pump and determine whether the issue is attributable to manufacturing/workmanship or to operating, installation, maintenance or external conditions.

8Valve & Fitting Warranty

Valves and fittings are warranted against manufacturing and workmanship defects during the applicable warranty period. This includes high-pressure valves and fittings, FAP lined valves and pipes, and polypropylene valves and fittings. Warranty does not cover:

• Damage caused by excessive pressure
• Incorrect installation
• Incorrect tightening
• Thread damage caused during installation
• Improper tools or handling
• Chemical incompatibility
• Corrosion caused by unsuitable service conditions
• Normal seat, packing or seal wear
• Damage caused by unauthorized dismantling or modification
• Damage caused by external impact

For high-pressure valves, the customer must ensure that the complete connected system, including tubing, hose, fittings and accessories, is rated appropriately for the intended pressure and application.

9Seawater Desalination System Warranty

For seawater desalination and RO systems, warranty coverage applies to the equipment and components specifically covered in the quotation/order documentation. Performance depends on feed-water quality, temperature, salinity, pressure, pre-treatment, operating procedures and regular maintenance.

Unless specifically stated otherwise, the following may be treated as consumable/service items and may be excluded from the standard equipment warranty:

• RO membranes
• Cartridge filters
• Filter elements
• Seals and O-rings
• Chemical dosing consumables
• Other consumable items

RO membrane performance is dependent on actual feed-water conditions and proper pretreatment and operation; therefore, membrane replacement or performance deterioration shall be assessed based on operating data and the applicable system specification.

10Third-Party Components

Where a product incorporates components manufactured by third parties, such as motors, engines, electrical equipment, instruments, gauges, sensors, controllers, batteries, electronic components or other purchased items, warranty coverage may be subject to the original manufacturer’s warranty terms.

Ambica Machine Tools may assist the customer in coordinating a warranty claim with the relevant manufacturer or supplier where applicable.

11Warranty Claim Procedure

To make a warranty claim, the customer should contact Ambica Machine Tools as soon as the suspected defect is identified. The customer may be requested to provide:

• Invoice or order reference
• Product model and serial number, where applicable
• Installation date
• Description of the problem
• Operating conditions
• Photographs and/or videos
• Test reports or operating data, where applicable
• Maintenance records, where relevant

For technical evaluation, Ambica Machine Tools may request that the product or affected component be returned to our works.

12Inspection and Warranty Determination

All warranty claims are subject to technical inspection and verification. After inspection, Ambica Machine Tools will determine whether the reported failure is:

• A. Covered under warranty, or
• B. Not covered under warranty.

If the failure is determined to be a manufacturing or workmanship defect covered under this policy, the applicable corrective action will be provided in accordance with Section 2. If the failure is outside warranty coverage, Ambica Machine Tools may provide a repair or replacement quotation to the customer, where technically possible.

13Transportation and Related Costs

Unless specifically agreed otherwise in writing:

• Transportation of the product to Ambica Machine Tools for warranty inspection may be borne by the customer.
• Transportation of repaired/replacement products may be handled according to the agreed warranty terms.
• Installation, removal, reinstallation, site visits, crane/lifting charges, shutdown costs, labour costs and other site-related expenses are not included in the standard product warranty unless specifically agreed in writing.

14No Warranty for Consequential Loss

To the extent permitted by applicable law, the warranty is limited to repair, replacement, or other corrective action for the defective product/component. Ambica Machine Tools shall not be responsible for indirect or consequential losses arising from product failure, including, where legally permissible:

• Production loss
• Plant shutdown
• Loss of revenue or profit
• Loss of business
• Loss of use
• Damage to other equipment
• Labour or site expenses not expressly agreed
• Other consequential or incidental losses

15Warranty Does Not Extend the Original Period

Repair or replacement of a product or component under warranty shall not automatically restart or extend the original warranty period unless specifically agreed in writing. The repaired or replacement component shall generally remain covered only for the balance of the original applicable warranty period.

16Product Modifications

Ambica Machine Tools continuously works toward product improvement and may modify product design, materials, components, dimensions or specifications from time to time. Such modifications shall not create an obligation to retrofit or modify products previously supplied unless specifically agreed in writing.

17Customer Responsibility

The customer is responsible for:

• Selecting the correct product for the intended application
• Providing accurate operating conditions and technical requirements
• Correct installation
• Proper commissioning
• Operation within specified limits
• Regular maintenance
• Proper storage
• Use of suitable operating media
• Following applicable safety procedures and manufacturer’s instructions

18Final Warranty Statement

This Product Warranty Policy represents the standard warranty conditions of Ambica Machine Tools and shall apply together with the applicable quotation, order confirmation, technical specification and product documentation.

Where specific written warranty terms are provided for an individual product, project, system or order, those specific terms shall prevail over this general policy to the extent of any inconsistency.

Ambica Machine Tools reserves the right to evaluate each warranty claim based on the product’s technical specifications, operating conditions, installation, maintenance history and physical condition.

19Product Modification and Specification Changes

Continuous Product Development: Ambica Machine Tools is continuously engaged in developing and improving its products, technologies, designs, and manufacturing processes.

Accordingly, we reserve the full right to modify or change, at any time and without prior notice, the product colour, shape, design, construction, specifications, components, dimensions, features, or other technical details of any product. Such changes may be made as part of our ongoing product development and improvement process and may be implemented without prior notice to customers or any third party.

20On-Site Service

Ambica Machine Tools does not provide on-site installation, inspection, commissioning, repair, maintenance, or other service at the customer’s site, unless specifically agreed to in writing before the order is confirmed.

Unless otherwise agreed in writing, any service, repair, inspection, or technical support shall be carried out at our designated facility or another location specified by Ambica Machine Tools. The customer shall be responsible for arranging transportation of the equipment/product to and from the designated service location, unless otherwise agreed in writing.

Ambica Machine Tools reserves the right to revise this policy from time to time without prior notice.